配送ポリシー

Shipping and Delivery Policy

Transfer of Liability

Once your package is handed over to the shipping carrier (Japan Post, USPS, DHL, etc.) and a tracking number is issued, Betsy’s Palette is no longer liable for the package. We are not responsible for delayed, lost, stolen, or transit-damaged packages. Any delivery disputes must be handled directly with the shipping provider.

Incorrect Address Fees

Please double-check your shipping information at checkout. If a package is returned to us by the carrier due to an insufficient or incorrect address provided by the customer:

 The customer is responsible for paying a re-shipping fee to have the package mailed out a second time.

 Original shipping fees are non-refundable.