Refund policy

Return, Exchange, and Cancellation Policy

All Sales Are Final

Due to the custom, made-to-order nature of our products and strict sanitary/hygiene regulations, we do not accept returns, exchanges, or refunds for any reason, including change of mind.

Order Cancellations

We allow a strict 24-hour cancellation window from the exact time your order is placed. After 24 hours, materials have been allocated or production has begun, and your order can no longer be canceled or refunded. To request a cancellation within the 24-hour window, please email us at betsy_palette26@outlook.com with your order number and/or Instagram handle.

Damages and Mistakes

If your order arrives damaged during transit, or if we made a mistake and sent the wrong size, shape, or design, we will happily fix it!

 You must contact us within 48 hours of delivery.

 Please email betsy_palette26@outlook.com with your order number and clear photo proof of the damaged or incorrect item.

 Note: The nails must be completely unused and attached to their original packaging card to qualify for a replacement.